RECEIVING + FILLING IN YOUR QUESTIONNAIRE
Our system will email a personalised questionnaire relevant to your order to the email provided, within 24 hours of placing an order, during business hours on weekdays. If an order is placed after 12pm on a Friday or over the weekend, the system will email the questionnaire the following Monday.
Our one-of-a-kind questionnaire system is what helps us personalise your care package to suit your needs and circumstances. Like every woman, pregnancy and baby, each experience is different and so each care package we curate is different. Based on your answers, we choose what goes into your package to ensure you are receiving items that will be useful and beneficial. That is the unique nature of our service and we pride ourselves on the quality of our offering. All answers submitted in the questionnaire remain confidential.
PREPARING YOUR CARE PACKAGE
As soon as we receive your submitted questionnaire, we prepare your care package within 5 business days and then dispatch it to your provided delivery street address (no PO Boxes). Please allow a bit longer during busy periods, if you have requested a custom made item in your package. This usually only applies to our New Mum 0mth (Newborn) care packages.
FREE DELIVERY AUSTRALIA WIDE
We dispatch your SILVER STORK™ care package from Sydney via door-to-door courier or Australia Post for FREE Australia wide. Metro, regional and rural areas included. See below for delivery time estimates in business days:
1-2 days to Adelaide
1-2 days to Albury
2-3 days to Bendigo
1-2 days to Brisbane
2-3 days to Bundaberg
3-7 days to Cairns
1-2 days to Canberra
1-2 days to Central Coast
1-3 days to Coffs Harbour
4-12 days to Darwin
2-3 days to Geelong
1-2 days to Gold Coast
3-4 days to Hobart
3-4 days to Launceston
2-3 days to Mackay
2-3 days to Maryborough
1-2 days to Melbourne
1-2 days to Newcastle
1-2 days to Northern Rivers
Up to 16 days to Northern Territory
5-10 days to Perth
1-3 days to Port Macquarie
2-3 days to Rockhampton
2-3 days to Sunshine Coast
1-2 days to Sydney
1-2 days to Toowoomba
3-7 days to Townsville
1-2 days to Wollongong
FLAT RATE INTERNATIONAL SHIPPING
We deliver your SILVER STORK™ care package via door-to-door courier or international post (based on the more efficient option for that location) to the following international destinations:
New Zealand - AU$40 (5-9 business days)
United States - AU$65 (5-9 business days)
United Kingdom* - AU$70 (5-9 business days)
Singapore - AU$70 (5-9 business days)
Canada - AU$75 (5-9 business days)
*United Kingdom: If you are interested in sending a care package to the UK, please note there is now an Import VAT of approximately £10 payable by the recipient that will be charged upon entering the country.
For tees, enamel pins and gift cards, a flat rate of AU$15 applies to all countries listed above.
For international orders, customs can also delay delivery. No import fees will be charged by the countries we service as the purchase is a gift and value is under the low-value threshold.
During busy periods, a delivery can sometimes be delayed by a day or two. But we ensure you always receive a tracking number when your order has been dispatched so you can keep an eye on its location.
If you don't see your country listed above, feel free to email us at firstname.lastname@example.org and we can send you a delivery estimate for your location.