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FAQ

RECEIVING & FILLING IN YOUR QUESTIONNAIRE
Our system will email a personalisation questionnaire relevant to your order to the email provided, shortly after your order being placed.

Our one-of-a-kind questionnaire system is what helps us personalise your care package to suit your needs and circumstances. None of our packages are the same - like every woman, pregnancy and baby, each experience is different and so each care package we curate is different. Based on your answers, we choose what goes into your package to ensure you are receiving items that will be useful and beneficial. That is the unique nature of our service and we pride ourselves on the quality of our offering. All answers submitted in the questionnaire remain confidential.

PREPARING YOUR CARE PACKAGE
As soon as we receive your submitted questionnaire, we prepare your care package within 1 business day and then dispatch it to your provided delivery street address (no PO Boxes). Please allow a bit longer during busy periods, if you have requested a custom made item in your package. This usually only applies to our New Mum 0mth (Newborn) care packages.

SHIPPING CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

FREE DELIVERY AUSTRALIA WIDE
We dispatch your SILVER STORK care package from the Central Coast of NSW via door-to-door courier or Australia Post for FREE Australia wide. Metro, regional and rural areas included. See below for delivery time estimates in business days:

1-2 days to Adelaide
1-2 days to Albury
2-3 days to Bendigo
1-2 days to Brisbane
2-3 days to Bundaberg
3-7 days to Cairns
1-2 days to Canberra
1-2 days to Central Coast
1-3 days to Coffs Harbour
4-12 days to Darwin
2-3 days to Geelong
1-2 days to Gold Coast
3-4 days to Hobart
3-4 days to Launceston
2-3 days to Mackay
2-3 days to Maryborough
1-2 days to Melbourne
1-2 days to Newcastle
1-2 days to Northern Rivers
Up to 16 days to Northern Territory
5-10 days to Perth
1-3 days to Port Macquarie
2-3 days to Rockhampton
2-3 days to Sunshine Coast
1-2 days to Sydney
1-2 days to Toowoomba
3-7 days to Townsville
1-2 days to Wollongong

During busy periods, a delivery can sometimes be delayed by a day or two. Unfortunately this is beyond our control, however we ensure you always receive a tracking number when your order has been dispatched so you can keep an eye on its location.

INTERNATIONAL SHIPPING POLICY
We currently do not ship outside Australia.

DAMAGES
SILVER STORK is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.