RETURNS & REPLACEMENTS
Returns may only be accepted for faulty or damaged items within your care package (not including superficial damage to an individual item's packaging or the SILVER STORK box itself, that may occur which is beyond our control). All items are checked thoroughly before being packed.
All risks and effectiveness associated with the goods within your care package is passed on to you at the time of delivery and is not a reason for return.
Notice of any faulty or damaged items received (does not include damaged packaging) must be made to SILVER STORK at firstname.lastname@example.org within 2 days of delivery.
Several types of goods are exempt from being returned. Perishable goods, intimate or sanitary goods, jewellery, health and personal care items and gift cards cannot be returned.
Please supply your name, order number, a description and photo of the product's fault. Returns cannot be made until approval is provided by SILVER STORK and a confirmation email has been issued, stating the returns process. You will receive a gift credit covering the cost of the item if a replacement is unavailable and any freight charges associated with returning the faulty/damaged item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send the item back to SILVER STORK until you have received a confirmation email in reply to your returns request.
Once a return has been granted, SILVER STORK will organise a replacement to be sent out to your address supplied. If the item is unavailable, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
AFTERPAY AND ZIP PAY REFUNDS
If a refund has been confirmed by SILVER STORK via email and you paid for your order using Afterpay or Zip Pay, Afterpay/Zip Pay will only process refunds following SILVER STORK's instruction though the issue of a refund request. The amount paid minus the 6% + 30c charge for the original transaction will be refunded. Once SILVER STORK issues a refund request, the refund is then managed by Afterpay.
• Afterpay will determine how to apply the refund to your order and adjust your payment schedule accordingly to reflect the refund issued
• Afterpay will process amounts back to your card in the instances where your have made payments to Afterpay already
• An email will be sent from Afterpay to you to confirm the refund has been processed and communicate the changes to your payment schedule
• Any refunds will be accounted for in the next settlement date and refund amounts will be clearly identified as such in the detailed settlement information
Depending on where you live, the time it may take for your replacement product to reach you, may vary.
We don’t guarantee that we will receive your returned item. Please email us the tracking number once you have sent the item.
SILVER STORK is dedicated to providing an exceptional personalised service so we take pride in curating each and every package. We will not compromise on our values - we will only include products we fully support and endorse. If for some reason you are not 100% satisfied, please email us so we can try to remedy the situation. Your feedback, whether positive or negative, is extremely important to us and allows us to improve the service we provide our customers.